Outside of Inspire
I love visiting my family because it’s just me and my husband at home. Although my family lives an hour and a half away, we make time to see them. We enjoy having sleepovers, going on food trips, and singing karaoke since music is a big part of our lives. We’ve been part of a choir from elementary school through high school. Singing runs in our blood—well, except for my elder sister.
How did you get interested in client services?
The previous company I worked with took me in despite my lack of knowledge, as I came from the BPO industry. I’m grateful to them for allowing me to learn the ins and outs of the accounting world. I’m not a numbers person, but with the right support system and tools, you can learn anything. What got me hooked was helping out the accountants and bookkeepers and finding new ways to do things efficiently. As they say, “work smart, not hard.”
Fun fact about you that we don’t know
I still have my 15-year-old teddy bear, which serves as my comfort blanket. I find comfort in its familiar scent, despite its worn appearance and the need for repairs. I get upset when it’s washed because the scent fades away. When I travelled to Australia, I brought it with me because I couldn’t sleep without it.
What is your favorite thing about working at inspire?
What I love most about Inspire is that everyone is like a family. You can just tap anyone and ask for assistance and help without inhibitions or hesitations. Second are its values. Ben’s journey in founding Inspire adds a personal touch, treating both employees and clients like family.
Lastly, they value feedback. I’ve noticed that Ben is the one who often responds when there’s negative feedback. He doesn’t throw anyone under the bus. If there’s negative feedback, Ben takes ownership and addresses whatever issues he finds.
Which Sustainable Development Goal(s) do you choose and why?
When you’re educated, I don’t think you will fall into poverty and hunger because you’ll think of ways to thrive and survive in this crazy world. It may not be easy, and opportunities may not come easily, but if you’re knowledgeable enough, you can work through it and figure things out.
In the Philippines, it’s hard to get sick because healthcare is too expensive. Many people are afraid to get checked because they fear what they might find. It’s not easy to be diagnosed with an illness. However, they don’t realise that prevention is better than cure. Addressing health issues early on is crucial, as it becomes much harder to deal with them if it’s too late.
Meet Quennie
I have been working at Inspire since August 2022. As a Client Service Coordinator, I am responsible for assisting both Team Sakshi and Team Karan at Inspire.
My daily tasks involve organising and tagging emails for the assigned accountants, responding to clients’ emails regarding document requests, managing files by ensuring they are saved in the appropriate folders, and signing documents electronically for both the accountants and clients. Additionally, I am responsible for preparing bank kits and bound packs for company constitutions and trust deeds, onboarding clients into our portal, updating company details, sending out email reminders and payslips, and facilitating payment plans as necessary.
My experience at Inspire is truly remarkable. Each day has been a thrilling roller coaster ride, filled with challenges and rewards. Working here has taught me a great deal about accounting processes and concepts, and I have grown immensely as a professional. The supportive and amicable work environment at Inspire has made my journey all the more enriching and enjoyable.
What I find most satisfying about my job is being able to assist our clients with their needs, no matter how big or small. I also appreciate how user-friendly the tools we use are, and that my colleagues and the accountants are always willing to lend a hand when needed. It’s rewarding to know that we have a supportive team that helps each other out at the end of the day.
Outside of Inspire
In my free time outside of Inspire, I enjoy taking road trips with my friends to the mountains and taking a break with a cup of coffee. Additionally, I cherish cooking with my family every weekend to connect and catch up, playing online games, and ending my weekends by having a drink to prepare for a fresh week at work.
How did you get interested in client services?
Since I was young, I have always had a desire to help others. My upbringing, as well as my education, instilled in me a sense of hospitality and service to others. This calling to serve has only grown stronger since I started working at Inspire. My time here has allowed me to improve my skills and serve as a liaison between clients and accountants, which has deepened my interest in helping others.
What is your favorite thing about working at inspire?
One thing I love most about working at Inspire is the amazing colleagues I work with. Communication is always clear and instructions are given with proper expectations, which makes it easier to learn and improve my skills. The Inspire family is incredibly welcoming, and the work environment is approachable and friendly.
What is one of the biggest impacts you’ve made?
One of the major contributions I’ve made to Inspire so far is by reducing the workload of our accountants, particularly those on Teams Sakshi and Karan. As a Client Service Coordinator, I can provide proactive support to help foster client loyalty and satisfaction.
What are some books you recommend?
As a fan of adventure stories, I highly recommend the Hunger Games Series. The plot is intense and full of thrilling moments that challenge the characters’ survival instincts. Moreover, it sheds light on their way of life, making it a thought-provoking read.
Which Sustainable Development Goal(s) do you choose and why?
Disciplining ourselves, nurturing our relationships with others, and striving for justice and peace are crucial in eliminating discrimination, gender inequality, and creating a better society. Equally important is empowering young minds to become resilient advocates for their rights and to preserve and expand educational opportunities for all.
Meet Tina
Since starting at Inspire in May of 2022, I’ve been challenged in new ways and feel like I’ve been making the right moves. The team is enthusiastic about my work and actively supports my growth, which is a huge motivator for me.
My primary responsibilities at Inspire include organising client files, preparing documents for DocuSign, and assisting with client requests. While I’m currently focused on gaining more experience, I’m excited to continue growing with the company and see where this journey takes me.
Finding myself in a new work environment has been a challenging but rewarding experience. Fortunately, Inspire offers a diverse and supportive workplace culture with excellent benefits. I feel lucky to have found a healthy working environment where everyone supports one another.
Whether I’m contributing to the company or working on my personal growth, my efforts are always recognized and appreciated. Seeing my contributions alleviate some of the workload for Gulshan and Tabbie is particularly fulfilling, as it means my work is making a tangible difference.
Outside of Inspire
I spend a lot of time outside of Inspire exploring Asian foods that interest me and comfort me after a long day at work. You can usually find me having a peaceful moment in a local park near my workplace. There’s nothing more fulfilling than good food and fresh air during weekdays. You can find me in my comfy bed watching Netflix or listening to Spotify on weekends.
How did you get interested in Client Service?
My professional background is primarily in Human Resource Management, which involves handling paperwork for the company much like client services. As a result, transitioning to my role at Inspire was relatively seamless. However, my true passion lies in assisting the team, and I find that to be the most fulfilling aspect of my work.
What is your favourite thing about working at inspire?
What I love most about working at Inspire is the opportunity to collaborate with the amazing employees here. The entire team gets together once a week to acknowledge and appreciate everyone’s contributions to our projects. During these meetings, we have the chance to catch up with one another and discuss our varied jobs, interests, and goals. Seeing the positive results of our collective efforts is incredibly gratifying. I also enjoy interacting with my colleagues and learning more about them personally.
What is one of the biggest impacts you’ve made?
Currently, my most significant contribution has been assisting Team Gulshan with tasks that I am capable of managing, allowing them to concentrate on more significant projects. My experience here has been a valuable learning opportunity, providing me with fresh perspectives on various topics. It has also given me insight into the dynamics of the team, allowing me to determine if I am a good fit.
What are some books/movies/podcasts you recommend?
The Twilight books I’ve read have been a source of inspiration for me. Reading them has provided me with a deeper understanding of how people can have vastly different perspectives and opinions on various topics. I find it fascinating to explore these differences through the lens of the Twilight series and believe that it is an excellent way to connect with other readers in the area who share similar interests. Additionally, I thoroughly enjoyed both the books and the movie adaptations.
Which Sustainable Development Goal(s) do you choose and why?
I have chosen to support two causes: Zero Hunger and Peace and Justice. Hunger has been a prevalent issue in society for years, and I believe that providing food is one of the best ways to prevent suffering and promote healthy living for families. This is especially critical for abandoned children who have no means of feeding themselves. I also believe that conserving food is crucial in addressing the problem of hunger.
In addition, I am passionate about promoting Peace and Justice Strong Institutions as a means of advancing equality. We need strong leaders who can bring stability and fairness to society, and just laws to protect people and reduce oppression and inequality. A safe and just world will enable individuals to thrive and contribute to society.
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